Services
We are a family-owned and operated disability support provider with proud Indigenous connections. Our work is shaped by strong family values, cultural respect and the belief that meaningful support begins with genuine relationships.
We take the time to listen, understand what matters and work alongside each person, their family and wider support network. Our approach is practical, respectful and tailored to the individual — never one-size-fits-all.
Through consistent support, shared knowledge and real-world opportunities, we help people build confidence, strengthen independence and create a life that feels meaningful to them. For us, making an impact means showing up, staying connected and supporting lasting change — one person, one family and one community at a time.
Our Vision
At Impactful Supports Hub, our vision is to create support that feels human, respectful and meaningful.
We believe every person deserves to be seen, heard and supported in a way that honours who they are, where they come from and where they want to go. Our ethos is grounded in family, connection, cultural respect and practical action.
For us, impact is not just about providing services. It is about showing up with care, walking alongside people through the everyday moments, and helping create lasting change that improves quality of life.
Behaviour Support
Our Behaviour Support service is designed to understand the person behind the behaviour. We work alongside participants, families, carers, support workers, schools, SIL providers and allied health teams to identify what behaviours are communicating and what support is needed to improve safety, connection and quality of life.
To ensure continuity of supports and consistent implementation of strategies, we use a lead and assistant practitioner model. Each participant is supported by a Lead Behaviour Support Practitioner who oversees assessment, planning and clinical direction, alongside an Assistant Practitioner who provides additional support with observations, stakeholder engagement, implementation, data collection and follow-up. This collaborative approach helps maintain consistency, responsiveness and continuity of care across all environments and stages of support.
We use a person-centred, strengths-based and trauma-informed approach to develop practical strategies that can be used in everyday environments. This may include Functional Behaviour Assessments, Behaviour Support Plans, regulated restrictive practice support, skill-building strategies, staff training, implementation support and ongoing review.
Our goal is not simply to reduce behaviours of concern. Our goal is to help people feel understood, supported and more in control of their world, while building the skills and environments needed for long-term positive change.
This support may include:
- Functional Behaviour Assessments
- Interim and Comprehensive Behaviour Support Plans
- Positive behaviour support strategies
- Lead and Assistant Practitioner support model
- Restrictive practice consultation and reporting
- Support team training and implementation
- Incident review and behaviour data analysis
- Family, school, SIL and provider collaboration
*We are Behaviour Support Practitioners Australia and Restraint Reduction Network Members.
Support Coordination
Our Support Coordination service helps participants and families understand their NDIS plan, connect with the right supports and build confidence in managing services over time. We provide practical guidance to help turn plan funding into meaningful support that aligns with the participant’s goals, needs and daily life.
We work closely with participants, families, providers and allied health professionals to coordinate services, resolve barriers and keep supports moving in the right direction. Our approach is clear, responsive and grounded in real-world problem solving.
Whether someone is new to the NDIS, navigating a complex support network or preparing for a plan review, we help bring the pieces together so participants feel more informed, supported and in control.
This support may include:
- Understanding and implementing NDIS plans
- Connecting with suitable providers and services
- Coordinating allied health and support teams
- Preparing for plan reassessments and reviews
- Identifying gaps in support
- Building participant and family confidence
- Supporting communication between stakeholders
Supported Independent Living / Independent Living Options
Our Supported Independent Living service provides structured, everyday support for people who need assistance to live safely and confidently. We focus on creating a stable, respectful and supportive living environment where participants can build independence, maintain routines and work toward their personal goals.
Support is tailored to the individual and may include assistance with daily living tasks, household routines, personal care, meal preparation, medication prompts, community access and emotional regulation. We understand that home should feel safe, predictable and empowering.
Our team works closely with participants, families, support coordinators, behaviour practitioners and allied health professionals to ensure supports are consistent, goal-focused and responsive to changing needs.
This support may include:
- Daily living and household support
- Personal care and routine development
- Meal planning and preparation
- Medication prompts and appointment support
- Skill development for greater independence
- Behaviour-informed support within the home
- Collaboration with families and clinical teams
NOTE: We are NDIS registered for support category 0115, soon to be 0138 – Assistance with supported independent living.
Current Vacancies
- Oak Flats, NSW – 1 Vacancy Available
- Female household
- 1:2 support ratio
- Would suit someone who enjoys scenic drives, music and craft activities
- Supported by experienced disability support and behaviour support teams
- We are accepting referrals to build the right placements from the ground up.
– Enquiries welcome from participants, families, support coordinators and allied health professionals
– Collaborative matching process to ensure compatibility and long-term success
Community Participation + Daily Supports
Our Community Participation and Daily Supports service helps participants engage in everyday life with confidence, choice and connection. We support people to build independence, develop practical skills and participate in activities that are meaningful to them.
This may include support at home, in the community, at appointments, while shopping, using transport, attending social activities or developing daily routines. We take the time to understand what matters to each person and provide support that is respectful, flexible and encouraging.
Our focus is on more than just getting through the day. We want participants to have opportunities to build confidence, strengthen relationships, try new things and feel included in their community.
This support may include:
- Assistance with daily routines
- Personal care and domestic tasks
- Shopping, appointments and errands
- Community access and transport support
- Social and recreational activities
- Skill-building for independence
- Support to work toward NDIS and life goals
Small Groups + Programs
Our Small Groups and Programs create supported opportunities for participants to connect, learn and build confidence in a safe and structured environment. These programs are designed to be practical, engaging and meaningful, with a focus on social connection, skill development and participation.
We keep groups intentionally small so participants can receive the right level of support, build relationships at their own pace and feel comfortable engaging in activities. Programs may focus on social skills, independence, community access, emotional regulation, recreation, life skills or interest-based activities.
Our aim is to create spaces where participants feel welcomed, supported and encouraged to grow, while having real opportunities to practise skills in a natural and enjoyable way.
This support may include:
- Social and recreational groups
- Life skills programs
- Community access activities
- Interest-based programs
- Peer connection opportunities
- Emotional regulation and confidence building
- Supported participation in safe group settings
Ready to Start Your Next Journey with Impact?
Send Through a Referral
Complete our referral form or contact our team with the participant’s details, NDIS plan information and the type of support being requested. You do not need to have everything perfect before reaching out — we can help identify what information is needed.
We Review the Support Needs
Our team reviews the referral to understand the participant’s goals, funding, risks, support needs and current service network. Where needed, we may contact the participant, family, support coordinator or key stakeholders to gather further information.
We Plan the Next Step
If we are the right fit, we will discuss service options, availability, agreements and next steps for getting support started. If another service is better suited, we will be honest, respectful and help point you in the right direction where possible.
Creating Impact, One Step at a Time
Phone
Office Hours
Mon – Fri: 10AM – 02PM
24/7 Supports Available
Servicing
Illawarra and Shoalhaven Regions