Compassion That Creates Lasting Impact
Impactful Supports Hub was founded by Greg and Mel, a husband-and-wife team who share a deep commitment to supporting people, families and communities in meaningful ways. After both working in the disability and human services sectors for several years, they saw the difference that genuine, consistent and person-centred support can make — especially when people feel truly seen, heard and understood.
Mel is a counsellor and Behaviour Support Practitioner who has always been drawn to supporting complex individuals and families. She brings a practical, compassionate and straight-talking approach to her work, and does not shy away from a challenge. Mel is passionate about understanding the person behind the behaviour and helping support teams build strategies that create real change in everyday life.
Greg is a compassionate Indigenous man with a nurturing nature and a strong sense of care for others. His pathway began in human services before moving into disability support, where his calm presence, patience and ability to build trust became central to the way he works. Greg brings warmth, cultural connection and genuine respect to the people and families he supports.
After experiencing significant personal impacts in their own lives, Greg and Mel were driven to reflect on what truly mattered to them. That reflection led them to follow their passion and create a service built on family values, connection, integrity and the belief that support should leave a lasting impact.
Impactful Supports Hub was created with a simple but powerful purpose: to make a real difference. Whether that means helping someone feel safer, more confident, more independent or more connected, Greg and Mel believe that meaningful support has the power to leave the world — or even one person’s life — a little better than it was before.
Our Mission
To deliver disability supports that are thoughtful, reliable and built around what matters most to each person.
At Impactful Supports Hub, our mission is to provide practical support that helps people navigate everyday life with greater confidence, safety and direction. We focus on understanding individual needs, reducing barriers and creating supports that are realistic, consistent and easy to use across home, community and care environments.
We are committed to working with honesty, respect and purpose. Through strong collaboration, clear communication and skilled support, we aim to help participants build independence, strengthen their support networks and move toward goals that genuinely improve their day-to-day life.
Our Team
Mel
Managing Director / Lead Behaviour Support Practitioner
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Mel is the calm-in-the-chaos problem solver who loves a complex case and a strong coffee. She brings heart, humour and straight-talking support to help people feel understood and move forward.
Greg
Managing Director /
Cultural & Community Lead
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Greg is the steady presence with a big heart, grounded values and a gift for making people feel safe. He brings warmth, patience and culture-led care to every person he supports.
Felicia
Administration Officer
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Felicia is the organised legend behind the scenes, keeping the wheels turning and the inbox behaving. She brings warmth, patience and practical support to make sure people feel welcomed and things get done.
Taliyah
Support Coordinator / Team Lead
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Taliyah is the steady guide who helps turn NDIS plans into real-life support. As Support Coordinator and Team Lead, she brings calm direction, practical problem-solving and a good dose of heart to every team she works with.
Katie
Behaviour Support Practitioner
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Katie brings fresh behaviour support energy backed by real-world OOHC experience and a background in psychology. She is curious, thoughtful and ready to learn, with a strong heart for understanding people beyond the surface.
Emily
Support Coordinator / Support Worker
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Emily brings the best of both worlds, supporting people with the big-picture plan and the everyday steps to get there. As a Support Coordinator and Support Worker, she is practical, reliable and genuinely focused on helping people feel supported.
Frankie
Animal Assisted Therapy Dog – In Training
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Frankie is our 7-month-old Kelpie and animal-assisted therapy dog in training. She is caring, affectionate and still learning the ropes, but already brings plenty of tail wags, gentle cuddles and feel-good energy to the team.
Grace
Support Worker
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Grace may be new to support work, but she brings an old soul, sharp instincts and a natural ability to read people and situations. She thinks on her feet, stays calm under pressure and has a genuine gift for making people feel understood.
Nick
Support Worker
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Nick is new to support work, but he already brings the qualities that matter most: commitment, kindness and a willingness to learn. He shows up ready to listen, grow and make a positive difference in the everyday moments.
Saphia
Support Worker
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Saphia brings a caring background in aged care and a genuine drive to keep growing. She puts herself out there, welcomes feedback and is always striving to be better for the people and team around her.
Ashton
Support Worker
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Ashton comes from a family in the field, so support work is almost in his blood. With his carefree nature, active energy and easygoing approach, he has a real knack for getting participants moving, engaged and trying new things.
Harmony
Support Worker
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Harmony is well spoken, level headed and wise beyond her years. She brings a calm, thoughtful presence to support work and has a natural way of communicating that helps people feel respected, heard and at ease.
Rachel
Support Worker
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Rachel brings a gentle, kind nature shaped by her background in early childhood development and working alongside families. She has a calm, nurturing approach and a natural ability to support people with patience, warmth and care.
Rebecca B.
Support Worker
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Rebecca is reliable, committed and highly sought after by the families she supports. She brings consistency, care and a strong work ethic to every shift, making her a trusted and valued part of the team.
Daisy
Support Worker
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Daisy is the friendly smile everyone loves to see, always stepping up before anyone even has to ask. She goes above and beyond for participants and her team, bringing kindness, initiative and a quiet confidence that gets things done well.
Where we best have Impact…
Complex Behaviours
Supporting individuals with behaviours of concern through practical, person-centred strategies that improve safety, understanding and quality of life.
Culturally Respectful Support
Providing support that honours identity, family, culture and community, with a commitment to listening, learning and working respectfully.
Autism & Neurodivergence
Providing neuro-affirming support that respects individual communication, sensory needs, regulation styles and everyday strengths.
Supported Living & Daily Life Skills
Building routines, independence and confidence through consistent support across home, community and daily living environments.
Making Everyday Support More Impactful
Phone
Office Hours
Mon – Fri: 10AM – 02PM
24/7 Supports Available
Servicing
Illawarra and Shoalhaven Regions